Information for Tenants looking for a property to rent

Tenants, If you are looking for a property to let and haven’t seen what you are looking for yet, why not take the time to register with us. This will allow you to keep up to date with all our new listings via email. As most people use smart phones now, new listings will be sent direct to your mobile phone, our website is smart phone friendly, so you will be able to view property details straight away and contact the office to book a viewing.

If you have seen a property on our website that you would like to view, you can request a viewing from our site, or call our office during working hours to book a viewing.

If you are overseas looking to relocate, you can have a family member or friend view the property on your behalf. We will require email confirmation from you to confirm who will be viewing the property on your behalf and that you are happy for them to do so.

Viewings must be made by prior appointment and are only to be arranged through ‘Kingsmark Properties’
are generally available for a minimum period of 6 months unless otherwise stated

Tenants must pay a Bond(deposit) and Rent

A Refundable Holding Fee equal to one weeks rent is payable to hold your chosen property:-

After you, a family member or friend has viewed the property
The landlord has agreed for you to apply for the property
The landlord is in agreement with any proposals or request you have asked us as agent to put forward to the landlord in relation to the tenancy.

For further information on Fees and full list of costs please click on FEE Structure tab for Landlords and Tenants on the header and menu tab on the home page of this Website

Until the holding fee is paid the property will remain available for other prospective tenants to view and apply. When the fee is paid the property will be marked under offer and no further viewings will take place on the property, the property will be yours subject to satisfactory referencing but strictly subject to contract

An agreed start date for your tenancy


Below is some information that we believe you may find useful to be aware of before you look to book a viewing.

How much income do I need to have to apply for a property?

Applicants have to demonstrate an income of 30 times the monthly rent to be able to apply for a property. For example to apply for a £600 per calendar month property, applicants would need to be able to demonstrate a single or joint income of £18,000 per annum. This can be from the following:- Employment or Pensions. Other incomes may be able to be taken into account, please ask a member of staff for details

I am self employed

If you are self employed you will need to have a minimum of 2 years worth of accounts to demonstrate the required income.

I don’t have 2 years worth of accounts or I am under the required income level
A landlord may accept your application if you can provide a guarantor earning 36 times the monthly rent as an annual income. For example on a £600 per calendar month property, your guarantor would need to demonstrate and income of £21, 600 per annum of more. You can earn as low as 60% of the required income if you can provide a guarantor.

Applicants in receipt of any benefits to support their application

Unfortunately not all our landlords are in a position to allow any form of benefit that you maybe entitled to support your application, such as part or full housing benefit, disability or incapacity benefit. This is usually due to the terms of business the landlord has within their mortgage agreement.
Please ask a member of staff if the landlord of the property you are interested in is able to accept benefits. Applicants on benefits will be required to provide a guarantor.

What is a Guarantor ?
(Guarantor – a third party, which could be, for example, a parent or close relative, who agrees to pay a tenant’s rent if they are unable to pay or haven’t paid. The Guarantor must fully understand and accept they will be liable to pay the Landlord the rent if the Tenant defaults, and also pay the Landlord their losses, expenses or damages where the Tenant fails to carry out his obligations under the agreement if the Tenant fails to meet their obligations ). Your guarantor would need to demonstrate an annual income of 36 times the per calendar monthly rent or be able to be referenced on savings. Your guarantor would need to demonstrate an annual income of 36 times the per calendar monthly rent or be able to be referenced on savings. Your Guarantor must fully understand the obligations that he or she is entering into. For more information on this please read the section on ‘Important information for Guarantors before signing’. In addition to a guarantor applicants would be required to pay a cleared bond.

Working Tax Credits

Working tax credits can be taken into account as part of your income to support your application, you will be required to provide the relevant paper work to verify the amount.

Child Tax Credits

Child tax credits cannot be taken into account as part of your income to support your application.


Private and government pensions can be referenced to support your application in full or to top up earnings from employment if required.


If you have no income or a low income but have savings that have been in an account for a minimum of 6 months, then please ask a member of staff if your savings amount would qualify to support your application for any properties that you are interested in viewing.


If you have pets please ask a member of staff if the landlord accepts pets at the property/properties you are interested in viewing. You will be in breach of your tenancy agreement if you do not inform us that pets will be at the property.


All our properties are non smoking, if a landlord allows applicants who are smokers to take tenancy at their property, it is on the understanding that tenants smoke outside the property. You will be in breach of your tenancy agreement should you, any permitted occupiers or visitors smoke at the property. Please ask a member of staff if the landlord of the property you are interested in viewing would consider having smokers residing at the property.


Should you be interested in sharing a property with a friend or friends please enquire with a member of staff to see if the landlord of the property you are interested in viewing would consider accepting sharers at the property.

The properties listed may not at the point of viewing comply with the Consumer Protection Act which includes the Gas Safety Regulations, the Electrical Safety Regulations, the Plugs and Sockets Safety Regulations and the other miscellaneous regulations as covered by the Act. Prior to entering into any Agreement the property will be checked so that it complies with the Regulations within the Act together with any amendments thereto.

Kingsmark Properties will provide equality of opportunity and fair treatment for all. Our mission is, “To promote equality and social justice in housing in Wales, to promote equality and diversity in housing, leading to the reductions of prejudice and disadvantage, as well as changing lives for the better”.
This includes: everyone who uses, or wishes to use, Kingsmark Properties services including tenants and Landlords; members of the public, tradespeople; everyone who works for us, or who applies to work for us. Kingsmark Properties supports housing providers and services to recognize, respect and respond appropriately to the diversity of housing needs and characteristics of people living in Wales, including those who are vulnerable and marginalized.

Protected Characteristics
Kingsmark Properties is committed to ensuring that everyone is treated fairly, has equal access to services and is not discriminated against, harassed or victimized in relation the following protected characteristics identified under the Equality Act 2010:

This refers to an individual of a specific age (e.g. 32) or an age range (e.g. 18 – 30).
In the legislation, persons are defined as having a disability if they have a physical or mental impairment, which has a substantial and long-term adverse effect on their ability to carry out normal day to day activities.
Gender Reassignment
This refers to the process of changing from one gender to the other (change from male to female or female to male) and comes under the equality aspect described as gender identity.
Marriage and Civil Partnerships
Marriage is defined as a formal union between a man and a woman or two people of the same sex. Same-sex couples can additionally have their relationships legally recognized as ‘civil partnerships’.. Civil partners must be treated in the same way as married couples in a wide range of legal matters.
Pregnancy and Maternity
Pregnancy is the condition of being pregnant or expecting a baby. Maternity refers to the period following birth and is associated with maternity leave in the employment contract. In a context apart from work, women are protected from being discriminated against based on maternity for 26 weeks after giving birth, and this includes treating a woman unfavourably because she is breastfeeding.
In legislation, this refers to a group of people defined according to their race, colour, nationality (including citizenship), or their ethnic or national origin.
Religion and Belief
Religion retains its usual meaning, but belief includes religious and philosophical creeds (e.g. Atheism). Generally, a belief should influence your life choices or the way you live for it to be included in the definition. People with no religious belief are also protected,
This refers to a man or a woman.
Sexual Orientation
This refers to a person’s sexual attraction – are they attracted by people of the same sex, the opposite sex or people of both sexes. Although it is defined in legislation as a person’s sexual attraction, sexual orientation is a combination of emotional, romantic, sexual or affectionate attraction towards another person.

Defining Discrimination
Discrimination is defined in several ways. It may be deliberate or unconscious. It may occur on an individual level (person to person) or on an institutional level.
The Equality Act (2010) expects that all staff and contractors of Kingsmark Properties are aware of and understand the different ways in which discrimination can happen.
Direct Discrimination
Treating an individual less fairly/worse than another individual because of a protected characteristic.
e.g. – Refusing someone housing advice because of their sexual orientation.
Indirect Discrimination
This happens when a service provider or employer sets out a rule, policy or way of doing things which is relevant to all but has a worse effect on someone with a protected characteristic than on someone without such a characteristic, when this cannot be objectively justified.
e.g. A letting agency has a policy of reminding service users of coming appointments by phoning them. This puts deaf people who cannot use a phone at a disadvantage, since they will not be reminded of the appointment.
This happens when an individual behaves in an unpleasant manner which transgresses someone else’s dignity, or is aggressive, degrading, insulting or humiliating towards someone with a protected characteristic. It may be of a sexual nature.
e.g. – A customer in reception happens to hear a staff member making racist remarks. This is an example of harassment since it creates a threatening and degrading atmosphere which humiliates the customer and affronts his/her dignity.
Treating someone unfavourably because they have taken (or possibly intend to take) steps under the 2010 Equality Act or is supporting someone who is taking steps.
e.g. – A manager who refuses to consider someone for promotion because that individual has given evidence on behalf of a colleague who made a complaint about unlawful sexual discrimination.
Discrimination by Perception
People are protected against someone (wrongly) perceiving that they have one of the protected characteristics and discriminating against them and treating them less favourably/worse because of this.
Discrimination by Association
People are protected against someone discriminating against them because of their association with someone who has a protected characteristic. This includes the parent of a disabled child or adult or someone else who is a carer for a disabled person.
Discrimination based on matters arising from a disability
Treating a disabled individual unfavourably because of something associated with the disability when this cannot be justified.

Council Tax Enquires

Dependant on property location council tax and water enquires can be made on the numbers below, please asked a member of staff for the full property address.

Monmouthshire County Council (01633 644 644)
Forest of Dean District Council (01594 810 000)
Newport City Council (01633 656 656)

Water Enquires

To Find Out if the Property is Metered or Rated
Welsh Water (0800 052 0140) Severn Trent (0845 7500 500)