This leaflet provides you with some practical advice on steps you can take before, during and after a flood. These steps can help to reduce the impact of a flood on you, your family and property.

Before a flood
Find out if you are at risk of flooding
In Wales, around one in six properties are at risk of flooding, and many people who live in flood risk areas, may not even realise that they do.

You can find out if your property is at risk by:
• Phoning Floodline on 0345 988 1188 or;
• Visiting the Natural Resources Wales website and providing your postcode via the ‘What’s my flood risk? page
• For information about where to purchase long term protection measures for your home please visit

Find out if you can receive a warning
If you live or work in a flood risk area you may be able to sign up to receive free advance notice of flooding by phone, text, email, fax or pager with Natural Resources Wales Floodline Warnings Direct Service. Call Floodline today to find out if warnings are available in your area. If you are not covered by this service, look at the practical actions below.
Take practical actions to prepare:
There are a number of steps you can take to help prepare your property for flooding. These will help to save you time and money during a flood, and can also help to reduce the impact of a flood on your property.

Step one:
Create a personal flood plan containing important information you would need to know during a flood such as insurance policy numbers, locations of gas, electricity and water mains and contact details for people you may need to get in touch with in an emergency. Once completed, you should keep your flood plan somewhere safe and easy to reach in a waterproof folder.
You can download a personal flood plan at Natural Resources Wales website.

Step two:
Prepare a flood kit of essential items that you would need during a flood, or in case of evacuation. Your flood kit should include items such as copies of insurance documents, a wind up torch and radio, warm waterproof clothing and medication. Keep your flood kit somewhere easily accessible in case of flooding or evacuation.

Step three:
Survey your home to identify the ways in which floodwater may enter the property and consider ways to prevent this occurring during a flood. For example, consider keeping sandbags and plastic sheets to hand to put in front of the entrances to your property. You could also consider purchasing flood boards as another